HELP AND INFORMATION

Travel FAQs

Find answers about flights, holidays, packages, cruises, payments, travel documents, baggage, changes and existing-booking support.

For information specific to your journey or booking, please contact Business Flight Shop.

Call 020 3475 1298Contact Us on WhatsAppRequest Fare Options

ATOL 11576•TTA Member Q7014•Excellent on Trustpilot

1. Flights and Fare Options

Complete our Request Fare Options form or speak to a travel specialist on 020 3475 1298.

Please provide your preferred departure airport, destination, dates, number of passengers and cabin class.

Include any flexibility, stopover or multi-city requirements that may help us review suitable options.

Business Class and First Class are our main specialisms.

We also arrange Premium Economy and Economy flights where they better suit the customer's journey, budget or travel requirements.

Our specialists can help compare the routes, cabins, fares and conditions available for the requested journey.

Yes.

We can help structure multi-city, open-jaw, mixed-cabin and complex international journeys.

Please provide all intended destinations, approximate dates and any important connection requirements.

Airline fares and availability can change quickly.

A price is not confirmed until the booking has been completed and Business Flight Shop has confirmed the arrangements.

We will explain the relevant fare conditions before you decide whether to book.

2. Holidays, Packages and Cruises

Yes.

We can help arrange tailor-made holidays and flight-inclusive packages based on the destination, dates, budget and travel preferences.

Packages may include flights, accommodation and other relevant travel services.

Yes.

We can assist with cruise holidays, cruise-and-flight journeys and travel arrangements before or after a cruise.

Tell us the destination, preferred cruise dates, departure port and any flight or accommodation requirements.

Yes.

We can help arrange accommodation and car hire separately or as part of a wider journey.

Availability, provider terms and charges apply.

We can assist with arranging travel insurance through the relevant provider, where available.

Cover, eligibility, exclusions and terms are set by the provider.

Please read the relevant policy information carefully before purchasing.

3. Corporate Travel

Yes.

Business Flight Shop supports companies with ongoing corporate travel-account management.

Our services can include Business Class, First Class, Premium Economy and Economy bookings, recurring journeys, multi-city itineraries and assistance with existing bookings.

Contact us to discuss your organisation's destinations, travel frequency, cabin requirements and preferred working arrangements.

4. Booking, Payment and Financial Protection

Your booking is confirmed when Business Flight Shop has accepted the booking, received any required payment and issued the relevant confirmation.

A quotation, discussion or form submission does not by itself confirm a booking.

Your travel specialist will explain the payment methods available for your booking.

Please use only the payment instructions provided by Business Flight Shop.

Contact us if you are uncertain about any payment request.

The protection applying to your arrangements depends on the services booked.

Business Flight Shop is operated by White Magic Travels Ltd, ATOL 11576 and TTA member Q7014.

Not every travel service is ATOL protected.

We will explain the protection applying to your arrangements before payment and confirm it in your booking documents.

Please read our Financial Protection page for further information.

Where a booking is ATOL protected, an ATOL Certificate will be issued as required.

Please check that the services shown on the certificate match the arrangements you have booked.

Contact us promptly if you believe any information is incorrect.

5. Tickets and Travel Documents

The timing depends on the airline, cruise operator, accommodation provider or other supplier involved.

We will send your ticket, itinerary or other travel documents after they have been issued.

Some documents may be sent separately.

Please contact us if your departure is approaching and you have not received an expected document.

Requirements depend on factors including:
  • Nationality
  • Passport
  • Destination
  • Transit countries
  • Purpose and length of the journey
Requirements can change.

Customers are responsible for ensuring that they hold the correct documents and permissions for every part of their journey.

Check current official government travel advice and the relevant embassy or immigration authority before travelling.

Airlines and government authorities may require passenger information before travel.

The information requested may include a passenger's name, date of birth, nationality, passport details and country of residence.

Requirements vary by route and destination.

Please provide this information only through the secure method explained by Business Flight Shop or the relevant supplier.

6. Check-In, Baggage and Assistance

Check-in, bag-drop and boarding deadlines vary by airline, airport, route and destination.

Follow the time stated by the airline and allow enough time for check-in, baggage, security and any required assistance.

Baggage allowances depend on the airline, operating carrier, route, cabin and fare purchased.

Your allowance should be shown on your itinerary, ticket confirmation or airline booking.

Different flights within the same journey may have different baggage rules.

Airport-security and airline rules may apply to liquids, medicines, batteries, sharp objects and other restricted items.

Check the current rules for your departure airport, destination and airline before packing.

Yes.

Please tell us as early as possible about any mobility, disability, medical, dietary or accessibility assistance required.

The airline, cruise operator, accommodation provider or other supplier may need specific information and advance notice.

Where sensitive information must be shared to arrange assistance, we will ask for the traveller's explicit permission.

7. Changes, Cancellations and Existing Bookings

Changes and cancellations depend on the airline or supplier's conditions and the arrangements purchased.

Some bookings can be changed or cancelled subject to availability and charges. Others may not allow changes or refunds.

Contact us as soon as possible and provide your booking reference.

We will explain the applicable conditions before taking action where possible.

Refund times depend on the airline or supplier, the payment method and the booking conditions.

Business Flight Shop cannot control how quickly an airline or supplier returns the funds.

We will explain the position based on the relevant booking.

Please contact Business Flight Shop if an airline or supplier advises you of a significant change or cancellation.

We will review the options available under the relevant supplier's conditions and the circumstances of the booking.

If you are already travelling or require immediate operational assistance, you may also need to contact the airline or relevant supplier directly.

Call 020 3475 1298 or use the existing-booking option on our Contact Us page.

Please provide:

• The lead passenger's name
• Your BFS booking reference
• Your travel date
• A clear explanation of the help required

8. Calls and Appointments

Yes.

Complete our Request a Callback form and select one of the available callback times.

A BFS travel specialist will call you during your selected callback window.

Yes.

Video appointments may take place through Zoom or Google Meet.

Appointments are not recorded automatically.

We will ask for your agreement before any proposed recording.

Business Flight Shop does not use AI-generated meeting notes or automated transcription for video appointments.

A telephone appointment is also available.

Customer Reviews

★★★★★
4.8/5 on Trustpilot
Request Fare Options
★★★★★

Thank you to Roy who helped me with the booking, with incredible communication, support and responsive way of dealing with my enquiry and flight booking, through the process. He found a few options to find our suitable flight. I will recommend this company for the future booking to anyone. It was an absolute Breeze! Thanks Roy

Read this review on Trustpilot
★★★★★

Super helpful and friendly. I am travelling on my own with two children and needed easy transfers and travel times. Agent was super helpful and all very quick and easy. Thank you.

Read this review on Trustpilot
★★★★★

Kate was fantastic help, catered for all my needs, lots of questions and answered directly and quickly. 10/10 for Kate thank you for your service. Has been much appreciated and I look forward to my business flight with EVA. Thank you again Kate.

Read this review on Trustpilot
WE'RE HERE TO HELP

Still Need Help?

Speak to a Business Flight Shop travel specialist about a new enquiry or an existing booking.

Request Fare OptionsCall 020 3475 1298Contact Us on WhatsApp

8am to midnight, 7 days a week

Need Help With Your Travel Plans?

Speak with a Business Flight Shop travel specialist about flights, holidays, cruises or an existing booking.

Request Fare OptionsCall 020 3475 1298Contact Us on WhatsApp